Shipping policy
Shipping Policy
Processing time
Orders are processed within [1–3] business days (excluding weekends and holidays). You will receive a confirmation email once your order has been placed, and a second email with tracking information once it has shipped.
Shipping costs
We offer free standard shipping on all orders.
Estimated delivery times
Orders are shipped from [country/warehouse location]. Estimated delivery times after dispatch:
- United Kingdom: [X–X] business days
- Europe: [X–X] business days
- United States & Canada: [X–X] business days
- Brazil and Latin America: [X–X] business days
- Rest of the world: [X–X] business days
Delivery times are estimates and may vary during peak seasons, holidays or due to carrier delays outside our control.
Order tracking
All orders include tracking. You’ll receive your tracking number by email once your order ships. Tracking may take 24–48 hours to update after dispatch.
Customs, duties and taxes
For international orders, customs duties, import taxes or fees may be charged by your country’s customs authority. These charges are the customer’s responsibility unless stated otherwise at checkout. We have no control over these charges and cannot predict their amount.
Incorrect address
Please make sure your shipping address is correct. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us within 24 hours of placing your order.
Lost or delayed parcels
If your order hasn’t arrived within the estimated time, or tracking shows it as delivered but you haven’t received it, contact us at support@maisielondon.com and we will open an investigation with the carrier.
Multiple items
Orders with multiple items may be shipped in separate packages, at no extra cost to you.